| Ref.No: | 62418000 |
| Start date: | 11.09.2023 |
| End date: | 10.09.2026 |
| Approval date: | 06.09.2023 |
| Department: | CIVIL ENGINEERING |
| Sector: | TRANSPORTATION PLANNING AND ENGINEERING |
| Financier: | HELLENIC TRAIN ANWNYMH SIDHRODROMIKH ETAIREIA |
| Budget: | 173.600,00 € |
| Public key: | ΨΨ1Ε46ΨΖΣ4-6Χ1 |
| Scientific Responsible: | Assist. Prof. KONSTANTINOS GKIOTSALITIS |
| Email: | gkiotsalitis@mail.ntua.gr |
| Description: | THE SCOPE OF THIS RESEARCH PROJECT IS THE MODERNIZATION OF THE QUALITY CONTROL SYSTEM OF HELLENIC TRAIN IN RESPECT TO PASSENGER SENRICES, ACCORDING TO THE EN 13816 STANDARD, BY DESIGNING, DEVELOPING AND MONITORING THE SYSTEM, IN ORDER TO MEET THE NEW NEEDS AND EXPECTATIONS OF PASSENGERS. TO THIS AIMS THE FOLLOWING ACTIVITIES WILL BE PERFORMED: DEFINITION OF PASSENGERS' REQUIREMENTS AND EXPECTATIONS (EXPECTED QUALITY), DETERMINATION OF THE DESIRED QUALITY HELLENIC TRAIN WISHES TO PROVIDE (REFERENCE SERVICE). MOREOVER THE LABORATORY OF RAILWAYS AND TRANSPORT WILL PROVIDE TO HELLENIC TRAIN THE NECESSARY RESEARCH AND SCIENTIFIC SUPPORT, CONCERNING THE QUALITY CONTROL SYSTEM, INCLUDING THE CONFIRMATION OF RELIABILITY AND VALIDITY OF MEASUREMENTS. FINELY THE LABORATORY OF RAILWAYS AND TRANPOSRT WILL SUPPORT HELLENIC TRAIN TO IMPROVE THE EN 13816 SYSTEM DOCUMENTATION. |
