AUTOMATIC ANALYSIS OF CONSUMER COMPLAINT DATA USING NATURAL PROCESSING TECHNIQUES AND MACHINE LEARNING

Ref.No: 67122400
Start date: 15.09.2021
End date: 31.12.2021
Approval date: 15.09.2021
Department: ELECTRICAL & COMPUTER ENGINEERING
Sector: COMPUTER SCIENCE
Financier: ΕΠΙΒΡΑΒΕΥΣΗ 2019, GENIKH GRAMMATEIA EREYNAS KAI TEXNOLOGIAS
Budget: 40.687,58 €
Public key: Ψ7ΡΒ46ΨΖΣ4-ΔΧ0
Scientific Responsible: Assoc. Prof. STAMOU
Email: gstam@cs.ntua.gr
Description: THE AIM OF THIS PROJECT IS TO PROVIDE A SEAMLESS AND SCALABLE PROTOTYPE SOLUTION FOR THE OPTIMAL PROCESSING OF CONSUMER COMPLAINTS TO EXTRACT INFORMATION ABOUT STATISTICS, TRENDS, AND EMERGING MALPRACTICES TO SUPPORT EVIDENCE-BASED CONSUMER POLICY AND F
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